Privacy Policy

Last updated: May 13, 2026

1. Introduction

Kwale AI LLC ("kwale.ai," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website kwale.ai and use our services. This policy complies with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

We may collect the following categories of personal information:

  • Identity Data: Name, email address, job title, company name.
  • Usage Data: Pages visited, features used, time spent, click patterns.
  • Content Data: Videos and media you upload for neural scoring (processed and deleted per retention policy).
  • Communication Data: Emails, support tickets, and feedback you send us.

3. How We Use Your Information

  • To provide and maintain our neural scoring and content generation services.
  • To process your waitlist registration and communicate about early access.
  • To improve our services, including training and evaluating our AI models.
  • To send you marketing communications (with your consent; you can opt out at any time).
  • To comply with legal obligations.

4. Legal Basis for Processing (GDPR)

We process your personal data based on: (a) your consent, (b) performance of a contract, (c) our legitimate interests in improving our services, and (d) compliance with legal obligations. You may withdraw consent at any time by contacting us.

5. Your Rights

Under GDPR and CCPA, you have the right to:

  • Access your personal data and request a copy.
  • Rectify inaccurate personal data.
  • Request deletion of your personal data ("right to be forgotten").
  • Restrict or object to processing of your personal data.
  • Data portability -- receive your data in a structured, machine-readable format.
  • Opt out of the sale of personal information (CCPA). We do not sell personal data.
  • Non-discrimination for exercising your privacy rights.

6. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy. Uploaded content is processed and scoring results are generated; the original media files are deleted within 30 days unless you choose to store them in kwale Memory.

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3) and at rest (AES-256), access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

8. International Transfers

Your data may be transferred to and processed in the United States. We ensure adequate safeguards are in place through Standard Contractual Clauses or other approved mechanisms.

9. Contact Us

For privacy inquiries, data requests, or complaints, contact us at privacy@kwale.ai or write to: Kwale AI LLC, Privacy Team.